Viagogo Turkey
Viagogo Turkey Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Viagogo Turkey has 1.2 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I can fund ticket and reliable, That it seems easy to use.
Cons: Customer service, Losing money, No absent.Recent recommendations regarding this business are as follows: "Do not recommand", "Not trust them.", "Dont by ticked from viagogo", "Don't buy anything".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Viagogo Turkey has 1.2 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I can fund ticket and reliable, That it seems easy to use.
Cons: Customer service, Losing money, No absent.Recent recommendations regarding this business are as follows: "Do not recommand", "Not trust them.", "Dont by ticked from viagogo", "Don't buy anything".
Most users ask Viagogo Turkey for the refund as a solution to their issues.
Consumers are not pleased with Diversity of Products or Services and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Viagogo Turkey Reviews
"Viagogo has withheld my client’s €1,600 for over seven months – despite being fully responsible for the loss."
My client purchased football tickets through Viagogo for a total of 1,610.46. These tickets were intended to be delivered by post, as clearly stated in the...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Viagogo has withheld my client’s €1,600 for over seven months – despite being fully responsible for the loss.
My client purchased football tickets through Viagogo for a total of 1,610.46. These tickets were intended to be delivered by post, as clearly stated in the order.
However, Viagogo failed to deliver them on time; they were only made available digitally on the day of the match, just 3 hours before kickoff. This unacceptable delay made it impossible to resell the tickets, contrary to Viagogo's advertised guarantees. In fact, several days before the match, my client informed Viagogo of a family bereavement and his inability to attend, and specifically asked for digital access to try and resell the tickets. The request was ignored.
Since January, my client has repeatedly requested a refund. Viagogo has offered no legal justification for denying the refund, despite failing to provide the promised service in a timely and usable manner. Their customer service has ignored all communication, and their so-called guarantee has proven to be completely meaningless in practice. Let's be clear: the main reason consumers use platforms like Viagogo is because of the supposed guarantees they offer, especially timely ticket delivery, which is at the very heart of the service.
They even charge an additional service fee. And yet, neither ethically nor legally have they shown any respect for consumer rights. Instead of contacting us and issuing a rightful refund, we've been met with automated, impersonal responses from what feels like a chatbot system (IMEI). It does not solve any problem; it only frustrates customers further.
Even though Viagogo failed to deliver the tickets on time, and even though timely delivery is the very core of their service, they hide behind the excuse of being just an intermediary and refuse all responsibility. And finally, what kind of service model—what kind of service fee—can possibly justify delivering tickets only 3 hours before the match begins? It is completely unacceptable by any consumer standard.
We are still waiting for the full refund to be issued. If this continues, we will have no choice but to initiate formal legal proceedings.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Experience
No solution
No answer no reply
I bought two tickets from Viagogo but they didnt send to me. I wanted refund but have no reply. It was a terrible experience.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer55114**** BİLETLERİM AKTARILMADI
Hello, we bought 2 tickets for the F.Bahçe Lyon match, which will be played today at 20.45 in Turkey, but our tickets were not transferred to passolig, there is very little time left for the match, we kindly request your urgent attention to the issue. We came to the match from another city. Hamit Küçükbıçakçı My TR number is 100******** Leyla Çetkaya TR number 361******** Our order number is 55114****
Istanbul, Istanbul
Ticket invalid
They informed me the exppensive ticket I bouger from them os invalid an hour before the évent , the customer service is very slow and is apparently a bot.
User's recommendation: Do not recommand
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilet satın almıştım iptal oldu ücreti ne zaman iade olacak
Merhaba birkaç gün önce bilet satın almıştım sonrasında iptal ettiniz ücretin ne zaman iade edeceksiniz
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilette isim hatası
I bought a ticket for the Tyler, The Creator concert in Paris in April, but my name and city were written incorrectly.
Preferred solution: My ticket being corrected.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gelsenkirchen, North Rhine-Westphalia
Rammstein concert ticket problem
Hello, my name is Şeyma Aydın. I am writing to you about my ticket for the Rammstein concert on July 27th.
When I went to the concert venue, there was a problem with the ticket you gave me and I asked the authorized officer there. I was told that the ticket I bought was from an invalid platform and that it was not possible to enter the concert area with a Viagogo ticket. In this case, I request a refund of the fee I paid.
In addition, I attached the document given to me by the officer and the receipt withdrawn from my bank account to the email. I hope you will review it and process my return as soon as possible.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTaylor swift concert cancellation ticket
We could not get a refund for the Taylor Swift concert tickets purchased by my daughter. Despite our repeated contacts, the payment was not made.
Could you please inform us? Order No: 51909****, Irmak Karaca.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTaylor swift concert cancellation ticket
We couldn't get a refund for the cancelled taylor swift concert ticket
We could not get a refund for the Taylor Swift concert tickets purchased by my daughter. Despite our repeated contacts, the payment was not made. Could you please inform us, Order No: 51909****, Irmak Karaca.
Preferred solution: Full refund
Nobody answered
Would you call with me , because l called and nobody answered.
I bought a ticket for david guetta festival but the festival has cancelled.I wanna cach my money. What should I do?
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was sold fake tickets on this website
Dear viagogo custumors.I was sold football match ticket 2 week before.But you still dont pay to me In fact Viagogo was pay five day after .Please viagogo will do control my account.You can say.I am sending ticket transfers I will wait your payment
Ticket number or ID number
50537****
- I can fund ticket and reliable
- No absent
Preferred solution: I was sold 2 ticket.But viagogo still dont pay to me.I cant sent email.I cant call you.I can sent email and l can call before that.But your website dont let me now
İ Buyed futtball match ticked from viagogo and they dont sended my ticked
İ buyed galatasaray beşiktaş match ticked from viagogo and they dont sended my ticked and they dont gived my money i want my money back
Preferred solution: Price reduction
User's recommendation: Dont by ticked from viagogo
Pásalig card
We bought tickets to a galatasaray match over a week ago and still havent received our tickets. The match is today.
- That it seems easy to use
- Overpriced tickets
- Tickets were not delivered at all
- No customer service to call about problems
Preferred solution: Full refund
User's recommendation: Not trust them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem
So basically you sent me an email telling me that my ticket is transferred and the event organiser will send me an email to retrieve my ticket
But its been 4 hours and i still didnt get any email from them
Im still unable to have my ticket and the event is tomorrow
Preferred solution: My ticker
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerABOUT MY NON RECEIVED TICKET
Dear Authorized,
My ticket was purchased from sahinlerekrem@***.com account / ORDER ID 2547**** during October 2021 for Pearl Jam concert Italy 2022 in June.
I still have not received my concert ticket since October. Please inform me about my tickets status. Or can you please put it back on sale and refund it.
Waiting for your urgent response.
Regards,
Istanbul, Istanbul
Fraud
This company is a scammer! I bought tickets for a show, was overpriced and the tickets were under somebody elses name!
User's recommendation: Don't buy anything
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